Privacy Policy | SinoMediWay

1. Information We Collect

We collect information you provide voluntarily when using our services, including:

Personal information (name, email, phone number) when you contact us or submit booking requests
Health-related information you voluntarily share when requesting medical services
Communication records between you and our coordination team
Website usage data (pages visited, time on site) for improving our services

2. How We Use Your Information

To coordinate medical appointments and services on your behalf
To communicate with you about your inquiries and requests
To provide cost estimates and hospital recommendations
To improve our services and website experience
To comply with legal obligations

3. Data Protection

We take data protection seriously. Your personal and health information is stored securely and is not shared with third parties except as necessary to coordinate your medical services (e.g., sharing medical records with the treating hospital upon your explicit consent).

4. WhatsApp Communications

When you use our WhatsApp integration, your message content is transmitted through WhatsApp's platform according to their privacy policy. We do not store your medical inquiries in public or publicly accessible systems.

5. Analytics

We may use analytics tools (such as Google Analytics) to track website usage patterns. These tools collect anonymous data and do not transmit sensitive form content or personal health information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

Access your personal data we hold
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for data processing

8. Contact

For privacy-related questions or requests, contact us at: